Care and Maintenance

Care and Maintenance

Design Tips

"If you want to achieve a feeling of spaciousness in a small area, a hallway or throughout an entire room, stick to neutral and light colors."

"We have an extensive selection of carpeting offering many colors textures and designs to work with any decor and and fit any budget."

"Bring Your room to life: A room of only solid pieces and colors can feel heavy and blocky. more"

"Use the 60-30-10 Rule Decorating a space in terms of color can be made easy by using the 60% - 30% - 10% Rule. more"

"Don't forget about greenery. Having plants in any room makes you feel more alive. more"

" Focus on your floors. Just like walls, floors need your attention, too. more"

" Fabrics & Trim: Using Fabrics & Trims are an easy and inexpensive way to combine all the elements of your room. more"

" Anchor your room with furniture. Investing in substantial furniture pieces will save you money & time. more"

Carpet Care

As per Shawfloors.com

PREVENTIVE MAINTENANCE

Easy, proactive steps will keep your carpet looking good over time.

DON'T TRACK DIRT INSIDE

Placing walk-off mats outside all entrances will help absorb soil and moisture and trap excessive dirt, sand, grit, oil, asphalt, or driveway sealer that might otherwise be tracked into the home. Clean mats on a regular basis (or sooner, when they need it) so they don't become sources of soil themselves.

USE A QUALITY PAD

A good carpet pad not only gives better resilience and comfort underfoot, it can extend the life of your carpet, especially on stairs. Because some carpets carry warranties with specific density and thickness requirements, be sure and review your warranty before purchasing your pad. Explore varieties of carpet pad.

OCCASIONALLY MOVE HEAVY FURNITURE

Moving your furniture on occasion won't just renew the feel of your room, it will also help avoid excessive pile crushing. Also consider using carpet protectors under the legs of tables, chairs, and other furniture to help distribute the weight. Damage can occur if you use chairs or appliances with rollers or casters without a chair pad designed specifically for carpet.

PROTECT CARPET WHEN MOVING FURNITURE

When moving heavy wheeled furniture (pianos, buffets, etc.), prevent damage by placing a protective barrier of heavy cardboard or plywood between the wheels and the carpet.

CLEARN YOUR AREA RUGS

If you use area rugs on your carpet, be sure to clean them regularly, and make sure you clean and restore the pile of the carpet underneath as well. Also, be sure to check area rugs for colorfastness before placing them on carpet because the color in some rugs may bleed through. After cleaning your carpet, allow it to dry completely before replacing rugs.

REDUCE PERIODS OF DIRECT SUNLIGHT

Protect your carpet from prolonged periods of direct sunlight with blinds, shades, or awnings.

Vacuuming

VACUUM FREQUENTLY FOR LONG-TERM BEAUTY

The most important step in caring for your carpet is vacuuming it thoroughly and frequently, particularly in high-traffic areas. Walking on soiled carpet allows the soil particles to work their way below the surface of the pile where they are far more difficult to remove and can damage the carpet fibers. Frequent vacuuming removes these particles from the surface before problems occur. For rooms with light traffic, vacuum the carpet traffic lanes twice weekly and the entire area once weekly. In areas with heavy traffic, vacuum the carpet traffic lanes daily and the entire area twice weekly. Up to three passes of the machine will suffice for light soiling, but five to seven passes are necessary for heavily soiled areas. Change the vacuuming direction occasionally to help stand the pile upright and reduce matting.

EXTEND THE LIFE OF YOUR CARPET WITH A QUALITY VACUUM

An inexpensive machine may remove surface dirt but will not effectively remove the hidden dirt and particles embedded in the pile. Invest in a good vacuum cleaner to get the dirt you can't see and prolong the beauty and life of your carpet. To ensure that your vacuum will conform to the highest industry standards, make sure that your vacuum cleaner is certified through the Carpet and Rug Institute (CRI) Seal of Approval/Green Label Vacuum Cleaner Program. Visit www.carpet-rug.org for details and listings.

SELECT THE BEST VACUUM FOR YOUR TYPE OF CARPET

Shaw recommends using vacuums with a rotating brush or combination beater/brush bar that agitates the carpet pile and mechanically loosens soil for removal. Carpet with thick loop pile construction, particularly wool and wool-blend styles, may be sensitive to brushing or rubbing of the pile surface and may become fuzzy. In addition, shag (or cabled) styles with long pile yarns tend to wrap around the rotating brushes causing damage to the yarn. For these products, Shaw recommends a suction-only vacuum or a vacuum with an adjustable brush lifted away from the carpet so it does not agitate the pile. Be sure to test a vacuum with a beater/brush bar in an inconspicuous location before regular use, to make sure it doesn't produce excessive fuzzing.

Carpet Cleaning

PROTECT YOUR CARPET COLOR

In addition to frequent vacuuming, its important to clean your carpet on a regular basis. Cleaning systems will remove the oily, sticky soil that vacuums can't take out, and will help keep your carpet looking great over time.

Cleaning systems target the soils that result from cooking vapors, air pollution, and tracked-in dirt. The particles of oily soil deposited on carpet fibers can cause gradual but significant dulling of colors. The color isn't lost, but is hidden under the film. If this type of soil is allowed to accumulate, it begins to attract and hold the dry soil.

GET ON A CLEANING SCHEDULE

If carpet is cleaned before it becomes too unsightly, the cleaning chore will be easier and more successful. Carpet in a typical household should be cleaned every 12 to 18 months, depending on the number of residents and amount of activity.

Choosing the proper cleaning system is important. Some systems may leave residues which accelerate re-soiling and defeats the whole purpose of cleaning.

SHAWS CHOICE: HOT WATER EXTRACTIOUN

Research indicates that the hot water extraction system provides the best capability for cleaning. This system is commonly referred to as "steam cleaning," although no steam is actually generated. The process consists of applying a cleaning agent into the carpet pile and using water in the extractor to recover the used solution and soil. This can be done from a truck-mounted unit outside the home with only the hose and wand brought inside or by a portable system brought into the home.

Shaw warranties require that the homeowner be able to show proof of periodic cleaning by hot water extraction (commonly called "steam" cleaning) by a professional cleaning service or do-it-yourself system, using equipment that is certified under the Carpet and Rug Institute's Seal of Approval program. We strongly recommend cleaning systems that have achieved the Gold Level Performance in the CRI Seal of Approval Program. Click here for a list of Gold Level Performers.

PROFESSIONAL ADVANTAGES

Professional carpet cleaners are a great choice for your floor. Their cleaning equipment has more extraction power than the rental units available to individuals, and the carpet should dry more quickly. True professionals also understand the equipment, know the proper cleaning agents for the situation at hand, and recognize the differences in fibers and carpet construction.

LOCATE A PROFESSIONAL CARPET CLEANER

Effective January 1, 2008, professional service must be performed by an IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified firm.** You may contact the IICRC at 1-800-835-4624 for information. This organization maintains a national directory of independent professional cleaners who are trained and certified in a variety of cleaning specialties. Call and explain that you have purchased a Shaw carpet, and be sure to ask for a cleaner near you who uses the hot water extraction system. If you prefer tackling the job yourself, check these do-it-yourself guidelines before you begin.

WHAT ABOUT SPOT AND STAIN REMOVAL?

Shaw's R2X Stain and Soil Remover is the only carpet cleaning product with the endorsement consumers have trusted for more than 100 years: the Good Housekeeping Seal. Because of our patented process, it's even easier to use than most spot cleaners. Our recommended spotting product also has the Wool Safe Certificate of Accreditation and the Carpet and Rug Institute's Seal of Approval. Routine spot removal- research has shown that many products sold for do-it-yourself spot removal clean poorly and their residues attract soil on the cleaned area rapidly afterward. The Carpet and Rug Institute's Seal of Approval program tests and certifies products that meet stringent standards and thus clean effectively, without damage to your carpet.

Hardwood Care

PROTECT THE NATURAL BEAUTY OF YOUR SHAW HARDWOOD FLOORING

Shaw Hardwood products, with their ScuffResist finish, provide superior wear; easy, no-wax care; plus superior resistance to staining from all common household products such as coffee, shoe polish, lipstick, acetone, mustard, and more. A few simple maintenance steps, however, will help protect your investment and keep your Shaw Hardwood flooring looking like new. Click here for a complete guide: Hardwood Care

FOR CLEANING, MAK SURE YOU...

  • Use a soft cloth to blot spills and spots as soon as they happen. Always avoid allowing liquids to stand on your floor.
  • Sweep, dust, or vacuum the floor regularly with the hard floor attachment (not the beater bar) to prevent accumulation of dirt or grit that can scratch or dull the floor finish.
  • Clean the floor with R2X Hard Surfaces Flooring Cleaner from Shaw's line of floor covering care products.

WHILE CLEANING IS EASY, THERE ARE A FEW THINGS TO AVOID:

  • Don't use oil based, wax, polish, or strong ammoniated or abrasive cleaners.
  • Don't use steel wool or scouring powder.
  • Don't wash or wet-mop the floor with soap, water, oil-soap detergent, or any other liquid cleaning material. This could cause swelling, warping, delamination, and joint-line separation, and void the warranty.
  • Don't use any type of buffing machine.

OTHER ROUTINE CARE INSTRUCTIONS:

  • For spots such as candle wax or chewing gum, harden the spot with ice and then gently scrape with a plastic scraper, such as a credit card. Be careful not to scratch the flooring surface. Wipe clean with a damp cloth.
  • For tough stains, use Shaw's R2X Hard Surfaces Flooring Cleaner.
  • Do not use any type of buffing machine.

USE PROTECTIVE MATS

Good quality entry and exit mats will help collect the dirt, sand, grit, and other substances such as oil, asphalt, or driveway sealer that can otherwise be tracked onto your flooring. Do not use rubber- or foam-backed plastic mats as they may discolor the flooring. To prevent slippage, use an approved vinyl rug underlayment.

USE FLOOR PROTECTORS ON FURNITURE

Use floor protectors and wide-load-bearing leg bases/rollers to minimize indentations and scratches from heavy objects. As a rule, the heavier the object, the wider the floor protector should be.

MAINTAIN A RELATIVE HUMIDITY LEVEL

Maintain a normal indoor relative humidity level between 45 and 65% throughout the year to minimize the natural expansion and contraction of wood.

  • Heating Season (Dry): A humidifier is recommended to prevent excess shrinkage due to low humidity levels. Wood stove and electric heat tend to create very dry conditions.
  • Non Heating Season (Wet): An air conditioner, dehumidifier or periodically turning on your heating system can maintain humidity during the summer months. Avoid excessive exposure to water during periods of inclement weather.

AVOID SHARP OBJECTS

While your Shaw Hardwood floor is one of the most wear resistant floors on the market, sharp or pointed objects can damage it nonetheless.

WATCH YOUR FEET

Remove shoes with spiked or damaged heels before walking on the floor. They many cause indentations in your flooring.

WATCH YOUR PETS FEET

Keep your pet's nails trimmed to keep them from scratching your flooring.

REARRANGE YOUR RUGS AND FURNITURE

Periodically rearranging your area rugs and furniture will allow the flooring to age evenly. UV sunlight will soften the tone of different species of hardwood to varying degrees.

PROTECT THE FLOOR WHEN MOVING

Use a dolly when moving heavy furniture or appliances. But first, put down a sheet of quarter-inch plywood or Masonite to protect the floor. Never try to slide or roll heavy objects across the floor.

Laminate Care

As per Shawfloors.com

LAMINATE FLOORING CARE

Shaw Laminate Flooring is naturally durable; learn how to keep it looking great while standing up to the toughest household conditions.

FOLLOW ROUTINE MAINTENANCE GUIDELINES TO CLEAN YOUR LAMINATE FLOORING

  • Use a damp cloth to blot up spills as soon as they happen. Never allow liquids to stand on your floor.
  • For tough spots, such as oil, paint, markers, lipstick, ink, or tar, use acetone/nail polish remover on a clean white cloth, then wipe the area with a damp cloth to remove any remaining residue.
  • Sweep, dust, or vacuum the floor regularly with the hard floor attachment (not the beater bar) to prevent accumulation of dirt and grit that can scratch or dull the floor finish.
  • Periodically clean the floor with cleaning products made specifically for laminate floor care. For optimum results, we recommend Shaw's R2X Hard Surfaces Flooring Cleaner.
  • Do not wash or wet mop the floor with soap, water, oil-soap detergent, or any other liquid cleaning material. This could cause swelling, warping, delamination, and joint-line separation, and void the warranty.
  • Do not use steel wool, abrasive cleaners, or strong ammoniated or chlorinated type cleaners.
  • Do not use any type of buffing or polishing machine.
  • For spots such as candle wax or chewing gum, harden the spot with ice and then gently scrape with a plastic scraper, such as a credit card. Be careful not to scratch the flooring surface. Wipe clean with a damp cloth.
  • A more frequent dust-mopping or vacuuming schedule may be required in very sandy areas such as a beach home.

PROTECT YOUR LAMINATE FLOORING TO KEEP IT LOOKING LIKE NEW

  • Entry mats will help collect the dirt, sand, grit, and other substances such as oil, asphalt, or driveway sealer that might otherwise be tracked onto your floor.
  • To prevent slippage of area rugs, use an approved vinyl rug underlayment.
  • Use floor protectors and wide-load bearing leg bases/rollers to minimize the chance of indentations and scratches from heavy objects. As a rule, the heavier the object, the wider the floor protector.
  • Maintain a normal indoor relative humidity level between 35% and 65% throughout the year to minimize the natural expansion and contraction of the wood.

a. Heating season (Dry): A humidifier is recommended to prevent excess shrinkage due to low humidity levels. Wood stove and electric heat tend to create very dry conditions.

b. Non-Heating Season (Wet): An air conditioner, dehumidifier, or periodically turning on your heating will help to maintain humidity levels during summer months.

  • Avoid excessive exposure to water during periods of inclement weather.
  • Keep your pets nails trimmed to prevent them from scratching your floor.
  • Never try to slide heavy objects across the floor.
  • A protective mat should be used for furniture or chairs with castors.

REPAIR YOUR LAMINATE FLOORING WHEN DAMAGE OCCURS

In the event that accidental damage occurs to one of the planks, minor scratches or dents can be repaired using a Flooring Touchup or Color-fill Kit. This special touchup kit is a filler material, color coordinated to the color of your floor so that, when used properly, the repaired area is often invisible. The repaired area will hold up to foot traffic and wear just like the rest of your laminate flooring.

GLUELESS LAMINATE BOARD REPLACEMENT AND REPAIRS

Shaw glueless laminate may be assembled and disassembled several times. Carefully disassembled glueless joints will retain their original locking integrity during re-assembly. New replacement plank(s) should be acclimated in the replacement area for at least 72 hours, to allow them to equalize to the conditions of the flooring in the room where the replacement(s) will take place.

  • Remove baseboard, wall base, or quarter-round as needed to replace the damaged board(s).
  • Take the flooring apart, 1 row at a time, by lifting the rows to detach them; then separating the individual boards. Be sure to stack the individual planks in the proper order for re-installation. This usually eliminates the need to cut planks for start or end of the row lengths.
  • Replace the damaged board with a piece from the edge of the original installation.
  • Insert the properly acclimated new plank(s) along the outer edge of the original flooring installation during re-assembly. This minimizes the chance that a newer plank might stand out from the wear condition of the original installation.
  • Re-install the baseboard, wall base, or quarter round, and the replacement-repair is complete.

ROUTINE MAINTENANCE

  • Use a damp cloth to blot up spills as soon as they happen. Never allow liquids to stand on your floor.
  • For tough spots, such as oil, paint, markers, lipstick, ink, or tar, use acetone/nail polish remover on a clean white cloth, then wipe the area with a damp cloth to remove any remaining residue.
  • Sweep, dust, or vacuum the floor regularly with the hard floor attachment (not the beater bar) to prevent accumulation of dirt and grit that can scratch or dull the floor finish.
  • Periodically clean the floor with cleaning products made specifically for laminate floor care, such as Shaw’s R2X Hard Surface Cleaner,
  • Do not wash or wet mop the floor with soap, water, oil-soap detergent, or any other liquid cleaning material. This could cause swelling, warping, delamination, and joint-line separation, and void the warranty.
  • Do not use steel wool, abrasive cleaners, or strong ammoniated or chlorinated type cleaners.
  • Do not use any type of buffing or polishing machine.
  • For spots such as candle wax or chewing gum, harden the spot with ice and then gently scrape with a plastic scraper, such as a credit card. Be careful not to scratch the flooring surface. Wipe clean with a damp cloth.
  • A more frequent dust-mopping or vacuuming schedule may be required in very sandy areas such as a beach home.

ENVIRONMENTAL PROTECTION

  1. Entry mats will help collect the dirt, sand, grit, and other substances such as oil, asphalt, or driveway sealer that might otherwise be tracked onto your floor.
  2. To prevent slippage of area rugs, use an approved vinyl rug underlayment.
  3. Use floor protectors and wide-load bearing leg bases/ rollers to minimize the chance of indentations and scratches from heavy objects. As a rule, the heavier the object, the wider the floor protector.
  4. Maintain a normal indoor relative humidity level between 35 and 65% throughout the year to minimize the natural expansion and contraction of the wood.
    • a. Heating season (Dry): A humidifier is recommended to prevent excess shrinkage due to low humidity levels. Wood stove and electric heat tend to create very dry conditions.
    • b. Non-Heating Season (Wet): An air conditioner, dehumidifier, or periodically turning on your heating will help to maintain humidity levels during summer months.
  5. Avoid excessive exposure to water during periods of inclement weather.
  6. Keep your pet’s nails trimmed to prevent them from scratching your floor.
  7. Never try to slide heavy objects across the floor.
  8. A protective mat should be used for furniture or chairs with castors.

MINOR REPAIR INSTRUCTIONS:

In the event that accidental damage occurs to one of the planks, minor scratches or dents can be repaired using a Flooring Touchup or Color-fill Kit. This special touchup kit is a filler material, color coordinated to the color of your floor that when used properly, the repaired area is often invisible. The repaired area will hold up to foot traffic and wear just like the rest of your laminate flooring.

MAINTAINING LAMINATE OR HARDWOOD FLOORING IN HEAVY USE AREAS

The key element in the maintenance of Laminate or Hardwood flooring in heavy use areas is to keep the flooring surface free from smeared or streaked areas, which then lead to increased maintenance rather than less since streaked or smeared areas also attract dust and dirt to stick to the flooring surface. Sticky areas of flooring cause trouble in two ways; one, the area attracts dirt; and two, the sticky dirt transfers to shoe traffic and spreads the soil and grit around a wider area.

The use of protective walk-off mats in areas around beverage service, entry doorways, vending areas etc. will help with everyday tracked in dirt and other spots and spills that once on the flooring surface, attract dirt more readily.

Shaw Hard Surfaces Technical would advise that your maintenance staff adopt "Dry Cleaning" methods for maintaining your Laminate or Hardwood flooring product in heavy use areas. This regimen would involve the following methodology:

  1. Once or twice daily dry dust-mopping of the Laminate or Hardwood flooring surface using a premium grade cotton dust mop head. Even shoe scuff marks can be removed from the pre-finished Laminate or Hardwood flooring surface using a dry cotton dust mop. (We do not see optimum results when using synthetic or blended fiber dust mop heads.)
  2. Spot clean any sticky areas on the flooring using a three step method of applying a mild, neutral pH cleaner like Shaw’s R2X Hard Surface Cleaner, to a cotton cloth; using that cloth to clean the sticky spill area, and then buff-drying the sticky spill area with a dry cotton cloth to prevent residue from the cleaning process to remain on the surface. (This "buff-dry" anti- residue step is very important to keeping the flooring appearance clean [not smeared], and uniform!) There is no need to wet mop the entire flooring area for one or two spills. Spot clean and thoroughly dry the spill areas, and continue dry cleaning the rest of the flooring using the dust mop.
  3. Small, slightly sticky areas can also be removed using the dry dust mop; but remember, when the dust mop head begins to tack or grab to the floor, (does not glide easily), it is time to switch out for a replacement one.
  4. The cotton dust mop heads used for daily cleaning should be routinely removed from service, laundered, (hot water washed and thoroughly rinsed and dried), and then placed back into service. Purchasing several cotton dust mop heads and setting up a rotating use schedule is easiest on the maintenance team, and provides additional back up equipment so you are prepared for those heavy traffic or inclement weather days.

Remember: Frequent routine dry dust-mopping and spot cleaning / buff drying of problem areas can be accomplished much more quickly, and with much less risk of slippery surface areas, than wet or damp mopping of the entire flooring surface.

Vinyl

ROUTINE MAINTENANCE (DAILY/WEEKLY AS NEEED)

  • Sweep your floor regularly (at least once a week) to remove loose dirt.
  • Prevent stains by wiping spills promptly.
  • Occasional mopping with Mannington Award Series® Cleaner (available from your retailer) is recommended when dirt builds up and sweeping alone is not sufficient. Use a solution of 2 to 3 capfuls of Award Series® Cleaner (or clear, non-sudsy ammonia) in one gallon of warm water. Using more than the recommended amount of cleaning solution may leave a dulling film. Do not use soap or detergent products as they will leave a dulling film. Rinsing is not required when using Mannington Award Series® Cleaner, but if time permits, rinsing will provide the best care and highest shine.
  • All high-gloss floors will lose shine over time. To restore gloss, apply Mannington Award Series® Polish. Do not use wax. Do not buff. Be sure to thoroughly clean, rinse, and allow the floor to dry completely prior to applying polish.
  • Mannington NatureForm® Collections are low-gloss floors. Use polish or "mop and shine" products only if you wish to make the floor shiny.
  • After several applications of polish, an occasional stripping and reapplication of polish may be necessary. This may also be necessary for excessive dirt and grime build-up. We recommend the use of Mannington Award Series® Heavy Duty Cleaner and Stripper. After thorough cleaning, rinsing, and drying, apply Mannington Award Series® Polish to restore the shine. High traffic areas may require more than one application of polish. Allow polish to dry "tack-free" between coats.
  • Caution: Resilient floors can be slippery when wet. Use extreme caution when walking on a wet floor.

Tile & Stone Care

MAINTENANCE

Proper maintenance is the key to a trouble-free tile & stone floor.

DAMP MOP WEEKLY

Wipe down your ceramic floor with a damp mop at least once a week (or more often for heavy traffic areas) with R2X Hard Surfaces Flooring Cleaner from Shaw's line of Floor Covering Care Products. If R2X Hard Surfaces Flooring Cleaner is not available, make certain that any cleanser you have chosen is compatible with grout cleaning, (neutral pH), and will not stain the grout. Never use a detergent or soap, because it can dull the surface or promote the growth of mildew. Routine cleaners should never contain acids, vinegar, chlorines or ammonia, as these chemicals can damage and discolor the grout or the surface of the stone or tile.

Caution: Wait at least 72 hours after installation (to allow new ceramic tile and grout to dry) before damp mopping.

USE PROTECTIVE MATS

Good quality entry and exit mats will help protect your ceramic tile from premature wear. They trap the dirt, sand, grit, and other substances such as oil, asphalt, or driveway sealer that would otherwise be tracked onto your floor. Mats are also suggested at heavy pivot locations, such as in front of your kitchen sink or stove.

ADD PROTECTIVE PADS TO FURNITURE

Protect your tile by affixing felt or similar pads to the legs of any metal, iron, wood, or plastic furniture that will be placed on it. Exterior metal furniture, which rests on tile floors or patios, may rust and cause staining.

CHECK CURE TIME BEFORE ADDING GROUT SEALER

Unless noted otherwise on its packaging, grout should cure for at least 28 days before applying a sealer.

USE A PENETRATING SEALER ON QUARRY TILES

Shaw's quarry tiles are the only Shaw tiles that need a penetrating sealer. These sealers are absorbed into the tile, forming a stain resistant shield just below the surface. Most sealers will darken or change the appearance of the tile, and resealing is usually required every 12 to 18 months. None of Shaw's other tiles will need a sealer, as they are not porous enough to absorb it.

CERAMIC TILE FLOORING CARE & MAINTENANCE

Grout Care
  • Grout is the mortar type material used to fill the spaces between the individual tiles, or stone. It’s purpose is simply to fill the joint between the tiles and become a permanent, integral part of the floor.
  • Neither sealing the grout nor using a 100% Epoxy Grout will guarantee against surface build up or discoloration of the grout.
  • Grout needs to be cleaned on a periodic basis to remove any surface residue build up.
  • This routine cleaning can be done with a neutral PH balanced daily-use household or commercial cleaner depending on the application.
  • When heavy-duty grout cleaning is required, you can use a professional strength tile and grout cleaner that is capable of removing grease, soap scum, body oil, mildew stains algae, and synthetic or acrylic waxes from the grout joints.

POST GROUTING INSTALLATION CLEAN-UP

  • Grout haze is a film left behind on the surface of the tile as part of the final grouting process; it is usually buffed off the surface after the grout has achieved its initial 12 to 24 hour cure, with the use of a cheese cloth material. If after 48 hrs a grout haze still exists, then use a “grout haze remover” which usually contains Sulfamic Acid. Sulfamic acid cleaners should ONLY be used on Ceramic and/or Porcelain tiles. IMPORTANT NOTE: Never use Acids on natural stone tiles; this could lead to permanent etching. Instead use a Natural Stone Cleaner and a cheese cloth for grout haze removal.
  • In cases where you have used Epoxy Grouts , you may need to use an “Epoxy Haze Remover”. These cleaners are formulated to quickly and safely remove Epoxy grout haze, without damaging the grout or the tile face of your newly installed ceramic floor.

ROUTINE MAINTENANCE

  • You should allow your new ceramic tile and grout to dry for at least 72 hours after installation, before any type of maintenance occurs.
  • Cleaning your new floor with a damp mop once a week is the best thing you can do to maintain your ceramic floor.
  • A simple sweeping or vacuuming of your tile floor prior to mopping will remove any dust or debris.
  • Make sure that any cleanser you have chosen is compatible with grout cleaning, (neutral pH), and will not stain the grout. We recommend Shaw’s R2X Hard Surface Cleaner.
  • Heavy traffic areas should be mopped more often than once a week.
  • Never use a detergent or soap because it may dull the surface.
  • When cleaning, the entire area should be cleaned or scrubbed with the cleansing solution, through the use of a cotton mop, cloth, sponge, or non-metallic brush.
  • The entire flooring area should then be rinsed with clean water to remove any cleaning solution residue.
  • Cleaning unglazed tiles should be done on a regular basis using cleansers that have a neutral pH for safe regular use; these cleaners are better suited at removing grease, oils, and normal spills from unglazed products.
  • Remember: Routine cleaners should never contain acids, vinegar, chlorines or ammonia as these chemicals can damage and discolor the grout or the surface of the stone or tile.
  • Always thoroughly rinse the flooring surface after cleaning, using clean clear water, to avoid any periodic residue build up or mold and mildew growth.

PROTECTING YOUR CERAMIC FLOOR

  • Protect you ceramic tile by affixing felt or similar pads to the legs of any metal, iron, wood or plastic furniture that could scratch and dull the surface.
  • Exterior metal furniture which rests on tile floors or patios may rust and cause staining.
  • Good quality entry mats will help protect your ceramic tile from wear by collecting dirt, sand, grit and other substances such as oil, asphalt, or driveway sealer that might otherwise be tracked onto your floor.
  • You can also place these mats at heavy pivot locations such as in front of the kitchen sink or stove.

General Furniture Care & Maintenance:

Properly cared for furniture wears longer and will bring you many years of comfort and enjoyment. Simple directions for the regular weekly care of your furniture include vacuuming or brushing your upholstery with a soft bristle brush and wiping of all leather and solid components with a clean damp non-abrasive cloth. These procedures will help avoid the gradual build up of dirt, grime, and oils, which are transferred from clothing and skin.

Please note that some materials used in the production of your furniture will take 1-2 weeks of regular use to break in and assume the intended look and feel for that particular piece. Use the additional guidelines below to better care for your new Rossetti furniture.

Avoid placing your furniture in direct sunlight, in close proximity to windows, or under skylights. Direct exposure to light can discolor fabrics, leathers, and finishes alike.

Keep furniture away from any heating/cooling source and areas prone to temperature and/or humidity shifts. These conditions can cause components to shrink and expand and though the structural integrity of your furniture is not compromised, you might notice adjustments in solid wood components, in and around joints, the lining up of separate surfaces, and the action of doors and drawers. Immediately collect and dry liquids and spills from any surface of your furniture.

Cleaning, treating, or repair of any surface, regardless of material, should always be tested on a small hidden area in order to avoid any unwanted results from the material(s) and/or method used for the process.

UPHOLSTERY CARE GUIDELINES:

Turn, rotate, and fluff reversible cushions and pillows weekly to help maintain the original look and feel of your upholstered furniture.

Clean only with water based shampoo or foam upholstery cleaner and do not saturate with liquid. Avoid the use of solvents or chemical detergents. Pile fabrics may require brushing to restore appearance. Professional dry cleaning is recommended for anything beyond suggested routine care.

Do not remove cushion covers even if they have zippers.

LEATHER CARE GUIDELINES:

The leather used in the production of your furniture is natural hide material and like your skin, may exhibit variances in shading, color, and texture. Any such variations are natural attributes of this material distinguishing it from manmade imitations and are not considered defects.

Clean only with a solution of lukewarm water and mild soap. Never use abrasive materials or aggressive substances such as cleaning solvents, stain removers, turpentine, ammonia water, or any other type of chemical solution on your leather. Do not place hot objects directly on or near the leather. Professional cleaning is recommended for anything beyond suggested routine care.

Turn, rotate, and fluff reversible cushions and pillows weekly to help maintain the original look and feel of your upholstered furniture.

The application of a leather protection cream/leather conditioner will improve the leather resistance to staining and soiling, however, such formulas can add noticeable luster and gloss to the finish of the leather. Make sure the product is tested on a small hidden area to avoid unwanted results. Products not meant for genuine leather may damage the leather finish or surface.

MARBLE CARE GUIDELINES:

The marble used in the production of your furniture is natural mineral material and will exhibit variances in shading, color, and pattern. Any such variations are natural attributes of this material distinguishing it from manmade imitations and are not considered defects.

Clean only with a solution of lukewarm water and mild soap. Never use abrasive materials or aggressive substances such as cleaning solvents, stain removers, turpentine, ammonia water, or any other type of chemical solution on your leather. Do not place hot objects directly on the marble. Professional care is recommended for anything beyond suggested routine care.

WOOD CARE GUIDELINES:

All structural components of your furniture are produced with kiln dried hard woods and manufactured hard woods. These natural materials may exhibit variances in grain and texture and will sometimes have visible knots. These variations are normal characteristics of all lumber species and are not considered defects.

In order to keep the natural wood finish tones originally applied to your furniture, use only a clean damp non-abrasive cloth to keep surfaces clean and free from build up of dirt and residue. Never leave a wood surface damp and always use non-abrasive coasters and place mats to avoid condensation marks and scuffs. Do not place hot objects directly on or near wood surfaces. Professional care is recommended for anything beyond suggested routine care.

Use of conditioning oils or oil-based cleaners can result in a glossy or greasey effect, which can seem patchy and uneven as naturally absorbed by the wood.

The use of wax or polish can result in the build up of residue in and around structural gaps, carvings, routings, and joints of your furniture.

Non-structural decorative components may be produced from synthetic materials and are to be cared for in the same manner as natural wood.

HOME REMEDIES FOR MINOR SCRATCHES AND NICKS ON WOOD.

Always test method and materials on a small hidden area in order to avoid any unwanted results.

Fill scratches with a closely color matched wood touch up pen available in most paint or hardware stores. Closely matched shoe polish, felt marker, or crayon can also be used. The standard shadings, contrasts, and distress marks used on some of our items will facilitate the blending colors and material.

PROFESSIONAL REPAIRS

Professional repair work is recommended for extensive repairs on wood and any repairs on leather or marble. In most cases, these materials can be restored to original or near original condition by qualified technicians allowing you to enjoy the use of your fine furniture for years even after considerable damage.

Draperies, Shutters & Blinds

Most window treatments do not require frequent cleaning. A light dusting or gentle vacuuming on a regular basis will keep them looking new for years.

Designed For Easy Care

  • Most window products are made for a lifetime of wear-resistant & trouble-free performance.
  • Many shade fabrics are specially treated to repel dust and dirt.
  • Aluminum horizontal blinds are treated with Dust Shield™, an anti-static paint additive that inhibits dust build-up.
  • Detailed cleaning instructions can be requested through individual window covering manufactures.

Recommended Cleaning Methods

  • Dusting — Regular light dusting maintains a like-new appearance for most blinds, shades, shadings, sheers, shutters and window panels.
  • Vacuuming — For deeper cleaning, vacuum gently with the brush attachment of any vacuum cleaner. Most products may be vacuumed using a vertical stroke
  • Compressed air or hair dryer (non-heat setting) — Use to blow dust off selected window coverings.
  • Spot-cleaning — Spot-clean shades and blinds with a soft cloth or sponge moistened with lukewarm water. Add mild detergent if needed. Blot gently to avoid creasing or damaging the fabric. Rubbing can damage fabrics. Spot-cleaning may result in cleaner areas.

NOTES:

  • Certain honeycomb fabrics should not be spot-cleaned. Please consult the appropriate individual for more specific information.
  • Use cool, distilled water when spot-cleaning fabric-covered headrails window shadings, Roman Shades.
  • Aluminum blinds — Use an over-the-counter blind cleaner with a soft cloth.
  • Vinyl and aluminum vertical blinds — Reduce build-up of static electricity by applying a very thin film of detergent on all vanes.
  • Bathtub cleaning/water immersion — This method is used for composite wood Collections, and aluminum blind collections, and most, but not all, honeycomb fabric shades.
  • Immerse entire blind/shade assembly in lukewarm water with mild detergent. Wash for 5 minutes by gently moving liquid around with your fingers. Not recommended for blinds with cotton or decorative tapes.
  • Important! Do not immerse Headrails
  • Rinse with clear water.
  • Close blind/shade before removing from rinse water.
  • Hold rails and tilt the blind/shade to allow excess water to drain off.
  • Re-install damp blind/shade into window opening.
  • Lower blind/shade all the way to allow it to dry completely.

ULTRASONIC CLEANING

Professional ultrasonic cleaning is recommended for several fabric window shade products. Detailed Product cleaning instructions can be requested through individual window covering manufactures.

  • Injection/extraction cleaning system — This type of cleaning injects a cleaning solution into the fabric and immediately extracts the dirty solution.
  • It is a very effective way to deep clean your window treatments. The service is typically performed in the home so there is no need to remove the window treatments. Products that can use this method include any soft, fabric-based shades. Dry method is recommended for certain fabrics. (See Individual manufacture product care & maintenance guides.) Important! Do not use this method to clean fabric-covered headrails, fabric-covered valances or fabric-covered returns.
  • To locate businesses that utilize this method, check the yellow pages, or the internet.

STEAMING

Steaming can be done to remove wrinkles from some fabrics.

  • A hand-held travel size steamer that provides continuous steam is best. Heavy-duty steamers are not recommended. Please contact the Hunter Douglas Customer Information Center for product specifics.
  • Westco acknowledges these cleaning methods as being safe and effective. However, detailed cleaning instructions for each individual window covering product can be obtained through its manufacture & or dealer.
  • Westco cannot attest to the quality of equipment or services provided by any independent cleaning facility.
  • For more information or questions regarding Care & Maintenance Please contact Us @ 801-226-8512

CLOTH TAPES

  • Spot-cleaning with fabric cleaning wipes found at your grocery store is recommended for all tapes. These will typically not leave a stain or discolor the tapes. We suggest a cleaning test on the underneath side of the blind where the tape wraps around the bottom rail and where any stain would be the least visible.
  • 100% polyester tapes can be spot-cleaned with cool distilled water using a clean white cloth. Support the tape from behind using another clean cloth that is dry. Use a gentle blotting action to clean the spot or soiled area. Rinse by blotting with clean distilled water. Let air dry. A gentle detergent can also be used on the 100% polyester trims. Spot-cleaning may result in cleaner areas.
  • If the tape is shiny or has a luster, DO NOT USE WATER. The tape is most likely rayon or acetate. The result will be a water stain. Wipes are the best for all fiber contents.

Fabric Shades, Shadings or Window Panels

  • Do not use magnetic cleaners such as a dusting mitt on light-dimming fabrics. This will damage the light-dimming backing.
  • When cleaning any window, spray glass cleaner on a cloth rather than directly on the window. This will prevent damage to the fabrics from splattering cleaner.
  • While some fabric window covering products may seem perfect for an outdoor setting, all are recommended for indoor use only.

PRIVACY SHEERS

When choosing an ultrasonic cleaning technician for fabric shades, be sure to ask:

  • Have you ultrasonically cleaned fabric shades orsheers for other customers?
  • Do you have the proper equipment and product knowledge? The ultrasonic cleaning process requires the sheers to be removed from the home and transported back to the cleaning facility. And, sheers should be rolled on a tube during transport to minimize wrinkling and damage.
  • Will the temperature of the tank water exceed 90°F (32°C)? If the water temperature is higher than that, oxidation may occur in room-darkening vanes.
  • Is your tank long enough to accommodate the length of the sheer? (Very important). The tank used should be at least as long as the height of the sheer to allow for cleaning without folding and wrinkling the vanes.

Notes

Dry environmental conditions in different parts of the country at various times of the year may generate static on fabric home furnishings — including window coverings. Should this occur, lightly apply a static spray for home furnishings, being sure to follow the manufacturer's instructions. Allow the shade/shadingto dry in the fully lowered position. If necessary, reapply the static spray each time the shade/shading is professionally cleaned.

Refer to the individual product Installation, Operation and Care Guides for further details.